FREQUENTLY ASKED QUESTIONS
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WHAT IS AN ESCAPE ROOM?
An Escape Room is an interactive, live action puzzle. Participants are locked in a room, and using only their problems solving skills, have 60 minutes to figure out all the clues and find the key to get out!
WAIT, DID YOU SAY I'M LOCKED IN?
Don't worry! Your not really locked in! All of our room remain unlocked at all times so you can safely exit the room at any point. On top of that, each room is closely monitored via video feed to assure you have a safe and enjoyable experience!
CAN CHILDREN PARTICIPATE?
Absolutely, but we do have some restrictions outlined below. Some of the puzzles may be difficult for children, but can still be enjoyed by all!
Anyone age 14 to 17 can participate. However, a waiver must be signed by a parent or guardian (21 years or older) beforehand. DOWNLOAD WAIVER HERE
Tickets may be purchased for children of any age, however we suggest the only children 8 years old and older participate due to complexity of puzzles (however we leave that choice up to you).
IS YOUR BUILDING HANDICAP ACCESSIBLE?
Yes our building is ADA accessible with a handicapped ramp in the front. Hallways are standard 36” width, and doorways are 32”. The rooms may have obstructions inside that could make it more complicated for those with limited mobility to complete. Rooms do play background music, and sounds for hints. There is no hearing assistance system during your experience, therefore at least one member is advised to participate without hearing impairment. You are more than welcome to setup an appointment to check out the rooms beforehand to see if they meet your needs!
WILL I BE IN A ROOM WITH PEOPLE I DON’T KNOW?
NO. All our rooms are PRIVATE. You will only be in the room with the people who accompany you. Please be aware that all rooms have a 4 person minimum.
WHAT HAPPENS IF WE ARE LATE?
You MUST arrive 10 - 15 minutes prior to your scheduled booking to allow time go over the rules and sign waivers. We can not postpone your game, as this will interfere with later bookings. If someone in your party arrives late they may join you, although its a sure fire bet that they will be blamed for any loss by teammates.
I CAN'T MAKE IT, CAN I HAVE A REFUND?
No. A purchase of an event at Can U Xcape is like purchasing tickets to a theater event. We cannot refund cost for tickets ESPECIALLY if event is less than 24 hours from starting. If you need to cancel and it is more than 24hrs before the start of your event, please call or email us and we will work with you to reschedule your event.
DO I NEED RESERVATIONS?
Yes. You MUST book online to reserve your desired room. Walk-ins are not accepted as we cannot assure either room availability or employee availability. If you would like to add more people to your reservation please contact us via email, text, or phone and those additional participant can pay at the door.